Refund Policy

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return:

• The item must be unused or gently tested.
• The product must be in its original packaging.
• You must provide proof of purchase or your order number.
• The return request must be submitted within 30 days after receiving your order.

2. How to Request a Return

To start a return, please contact our customer support team at support@vlarin.com with the following details:

• Your order number
• Your full name
• The reason for your return request
• Photos of the product (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:

• Your order number
• Photos or videos clearly showing the issue

We will review the case promptly and provide an appropriate solution, which may include a replacement or refund.

5. Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they enter the processing or shipping stage. Once an order has been shipped, it cannot be canceled.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order separately.

7. Sale Items & Promotional Orders

Discounted items, promotional bundles, and limited-time offers are eligible for refunds according to the same return conditions stated in this policy.

8. Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards
• Products purchased outside our official website (www.vlarin.com)
• Items returned after the 30-day return window
• Products significantly used or damaged after delivery

9. Refund Delays

If you have not received your refund after the expected processing period:

1. Check your bank account or credit card statement again.
2. Contact your payment provider (it may take time before your refund is officially posted).
3. If you’ve done all of this and still have not received your refund, contact us at support@vlarin.com.